Plans and billing
What each plan includes, how upgrading, switching and canceling work, what happens if a payment fails, and refunds.
Prices are in US dollars. See the pricing page for the full comparison.
The plans
Free: $0
- Up to 5 active vendors and 1 seat
- 100 MB of document storage
- Automatic reminders, vendor upload links, the dashboard, and spreadsheet import and CSV export
Starter: $19 a month
- Up to 50 active vendors and 2 seats
- 2 GB of document storage
- Everything in Free, plus custom document types and the printable compliance report
Pro: $49 a month
- Unlimited active vendors and 10 seats
- 10 GB of document storage
- Everything in Starter
Founding Lifetime: $149 once
- Pro features for up to 250 active vendors, with 10 seats and 10 GB of storage
- One payment, no subscription
- Sold to a limited number of early customers. The Billing page shows how many are left.
Archived vendors don't count toward your vendor limit.
Upgrade
Only the account owner can change the plan.
- Go to Billing.
- Click the button on the plan you want.
- Pay in the secure checkout window.
Payments are handled by Paddle, our online reseller and merchant of record. Paddle processes your card and sales tax. Your card details go to Paddle and never reach our servers.
Switch between monthly plans
If you're already on Starter or Pro, picking the other plan changes your existing subscription instead of starting a second one. The price difference is prorated.
If you buy Founding Lifetime while on a monthly plan, the monthly subscription is canceled so you don't pay twice.
Invoices, card details and canceling
Once you've paid, the owner sees Manage billing & invoices on the Billing page. It opens your billing account at Paddle, where you can see invoices, update your card or cancel.
When a monthly subscription ends, your account moves to the Free plan. Nothing is deleted. If you have more active vendors than Free allows:
- Your vendors and documents stay in the account.
- Automatic reminders go only to the 5 vendors you added first.
- You can't add new vendors until you're under the limit. Archiving vendors you no longer use frees up room.
- Creating custom document types and the compliance report need a paid plan again. CSV export keeps working on Free.
If a payment fails
Everything keeps working while Paddle retries your card. The Billing page shows "Payment past due" and an Update payment method button. Update your card there so reminders keep going out.
Storage
Each plan includes the document storage listed above. Rejected uploads are deleted and don't count. If you run out, new uploads are refused. Vendors who try to upload see a message asking them to email the document to you directly. Delete old documents or upgrade to make room.
Refunds
Every paid plan, including Founding Lifetime, comes with a 14-day money-back guarantee from your first payment. To ask for one, reply to your Paddle receipt email, look up your order at paddle.net, or email us. Our refund policy has the details.
Related
- Team members and seatsHow many people each plan includes, how to invite a teammate, and what owners and members can each do.
- The dashboard, compliance report and CSV exportWhat each status means, how "compliant" is counted, and how to print a report or export a spreadsheet for an audit.
- Security, privacy and your dataHow logins, files and vendor links are protected, who can see your documents, and how to export or delete your data.
Still stuck?
Email support@greenlightsubs.com with your company name and what you were trying to do. Want to try it first? Start free with up to 5 vendors, no card needed.